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Local Government Failing to Take Advantage of the Internet to Reduce Costs in Providing Services to Citizens, Says New Research StudyLocal Government Failing to Take Advantage of the Internet to Reduce Costs in Providing Services to Citizens, Says New Research Study
The research also shows that by encouraging increased use of online self-service, councils could save significant amounts of taxpayers' money. One way to do this is by installing systems that both manage and track online enquiries to ensure that cases are handled efficiently and that citizens get a timely response and are able to track the status of their enquiries online. "Survey results indicate Local Government is failing to take advantage of potential savings for taxpayers offered by online self-service," said Ben Grimes, Avocent Chief Technology Officer. "Citizens are enthusiastically accessing information on local Government websites, according to the survey, but ar not logging their enquiries and issues online because of lack of confidence that they will receive the same service online as in person or by telephone." "Given the pressure on public sector budgets, how can councils fail to deliver services in the most cost-effective way?" continued Grimes. "Councils can gain the trust of citizens by installing systems that ensure online queries and requests are always serviced efficiently. The costs of upgrading online services will be dwarfed by the savings that will be achieved if more people access services online." Avocent works with leading global organisations to help them implement IT Business Management solutions that align IT and customer service with an organisation's business and operational goals to deliver growth and enhanced customer, citizen and employee value. Avocent products that help Governments deliver online services include a self-service application that can be seamlessly integrated into an intranet or web site to provide employees and citizens with personalised and relevant information and knowledge and with the ability to find the answers to questions and to log and track calls without needing to call or visit the service desk. Additionally, Avocent provides systems management, desktop security and data centre solutions to help manage complex IT environments. The full results of the survey are available upon request. About Avocent Avocent delivers IT infrastructure management solutions that reduce operating costs, simplify management and increase the availability of critical, "always on" IT environments via integrated, centralized in-band and out-of-band hardware and software. Through LANDesk, Avocent also is a leading provider of systems, security, and process management solutions. Additional information is available at: www.avocent.com. Forward-Looking Statements This press release contains statements that are forward-looking statements as defined within the U.S. Private Securities Litigation Reform Act of 1995. These include statements regarding the development of new systems and management solutions and Avocent's growth and expansion into these and other new markets. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from the statements made, risks associated with general economic conditions, risks attributable to future product demand, sales, and expenses, risks associated with product design efforts and the introduction of new products and technologies, and risk associated with obtaining and protecting intellectual property rights. Other factors that could cause operating and financial results to differ are described in Avocent's reports on Form 10-K and Form 10-Q filed with the U.S. Securities and Exchange Commission. For press enquiries, please contact: Julie Aguilar Avocent Corporation Tel: +44 (0) 1483 744467 Email: julie.aguilar@avocent.com Rachel Madden Napier Partnership Tel: +44 (0) 1243 531123 Email: rachel@napier.co.uk ### |